Your Trust, Our Priority: Protecting Your Data
At fivestars.solutions, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when you interact with our website, services, and solutions. Your trust is paramount to us, and we strive to be transparent about our data practices. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
To provide you with the best possible experience and deliver our solutions effectively, we collect various types of information. This may include:
- Personal Identifiable Information (PII):
- Contact Information: Name, email address, phone number, company name, and job title when you fill out forms, request a demo, or subscribe to our newsletters.
- Account Information: Usernames, passwords, and other credentials used to access our services (if applicable).
- Usage Data:
- Website Activity: Information about how you interact with our website, including pages visited, time spent, links clicked, and referring URLs.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Log Data: Server logs that may include your IP address, browser type, and the date and time of your visit.
- Customer Service Interactions:
- Records of your communications with our customer support team, including emails, chat transcripts, and call recordings (with your consent, where required).
2. How We Use Your Information
We use the collected information for various purposes, primarily to deliver and improve our services, communicate with you, and ensure security:
- To Provide and Maintain Services: To operate, maintain, and improve the functionality of our website and the solutions we offer (e.g., staff augmentation, cybersecurity, AI contact center).
- To Personalize Your Experience: To tailor our content, services, and communications to your interests and needs.
- To Communicate with You:
- To respond to your inquiries, requests for information, and support needs.
- To send you updates, newsletters, marketing materials, and promotional offers that may be of interest (you can opt-out at any time).
- To notify you about changes to our services or policies.
- For Analytics and Improvement: To understand how users interact with our services, identify trends, and make data-driven decisions to enhance our offerings.
- For Security and Fraud Prevention: To protect our services, users, and data from unauthorized access, fraud, and other security threats.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We are committed to protecting your information and will only share it under specific circumstances:
- With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as hosting providers, analytics services, marketing platforms, and customer support tools. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe it’s necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot be used to identify you personally for research, marketing, or other purposes.
4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Using industry-standard encryption protocols (e.g., SSL/TLS) for data in transit.
- Access Controls: Restricting access to personal information to authorized personnel only.
- Regular Audits: Conducting periodic security audits and vulnerability assessments.
- Physical Security: Implementing physical safeguards for our data centers and infrastructure.
- Employee Training: Training our staff on data privacy and security best practices.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.
6. Your Choices and Rights
You have certain rights regarding your personal information:
- Access and Correction: You have the right to access and update your personal information.
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in those emails.
- Data Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
- Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our records.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically.
Last Updated: July 31, 2025
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
fivestars.solutions Email: info@fivestars.solutions Phone: +1 (732) 305-2105
